We believe in unity.
Having a solid team is the base of great customer service that we strive for.
If for any reason you are unsatisfied with our service within your first 30 days, simply notify us and your contract fees will be reversed.
No earlier or advance notification is required!
No extra paperwork is required
No complex exit questionaire is required!
EVERWORKS™ 100% Satisfaction Guarantee applies only to Server Hosting of Web & Email hosting, and Mobile Hosting of SMS Payment Gateway only. It is valid for the first 30 days of subscription.
Please note that due to the nature of the product, the 30 days money back guarantee does not apply to domain name registrations, semi-dedicated, or managed/unmanaged dedicated hosting services.
Refund applies only to monthly or year fees, but included the setup fees (if any)
The EVERWORKS™ Satisfaction Guarantee starts on the date the initial order was placed and submitted to our billing department
No refund on any additional or optional services or features added from the client.
Each customer can only use the Satisfaction Guarantee once, and for only one account
Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the EVERWORKS™ Agreement will automatically be forfeited the right to use the EVERWORKS™ Satisfaction Guarantee
If your server isn’t available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time. To know more about Service Level Agreement (SLA), please click here for more information.
Although we rarely have server issues that cause in downtime, but sometime we admit that short lapses in service can happen. When there is downtime, you shouldn’t have to pay – which is why we have deployed our unique of 99.9% Uptime Guarantee. Many hosting companies offer “uptime guarantees” but never mention what happens if they don’t meet the guaranteed uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee is only applied to unscheduled outages. Occasional planned server/network maintenance may be necessary, and we will notify our customers via email before the planned maintenance is taking place. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Our uptime guarantee is only applied Datacenter hosting of Server Colocation and Server Hosting product of Dedicated Server services.
No credit refund on any additional or optional services added on top of the server colocation and dedicated server hosting solution.
Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the EVERWORKS Agreement will automatically be forfeited the right to use the Uptime Guarantee.
Service credits are calculated as follows :
|100% – 99.9% Uptime||No Credit|
|99.9% – 99.5% Uptime||5% Credit|
|99.5% – 99% Uptime||10% Credit|
|99% – 98% Uptime||15% Credit|
|98% – 95% Uptime||25% Credit|
|Less than 95% Uptime||10% Credit|
Contact our billing department to request a service credit in accordance with our Uptime Guarantee.
If you don’t hear back from a technical support within six (6) hours, we will credit your account.
We treat your business like ours. So, everyone in our technical support team is dedicated to take every incoming support ticket seriously in anytime and anywhere basic. To make we are serious on your problem, any technical support request that is submitted to EVERWORKS™ ‘s Helpdesk support at http://support.everworks.com.my is guaranteed to receive a response within six (6) hours. Failure to receive any response via phone or email within 6 hours, RM10 will be credited into your account per ticket per customer.
Please note that this does not mean that our average response time will takes six (6) hours to response our customer’s email, but it’s on average estimation, as we usually response within minutes. Contact our billing department to request a service credit.
Our 6 Hour Support Response Guarantee is only applied Datacenter hosting of Server Colocation and Server Hosting product of Dedicated Server services.
Calculation of your support hour is based on the submitted ticket time at our online helpdesk system.
Given service credit is not exchangeable to cash value, but to apply as your discount credit for your next renewal or future purchase of any EVERWORKS™ products and services.
Proof of responded email is determined and verified by our helpdesk system record